CES - Customer Satisfaction Survey

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At Custom Environmental Services, Inc., (CES) your satisfaction is our highest priority. To ensure we are providing services that meet the needs of our customers, we need your feedback. Please take a few moments to respond to the questions below so that we can make any improvements necessary to continue to provide quality services.
Thank you.

1. Please select the service(s) that CES provided you with:
		Emergency Response
		Meth Remediation
		Mold Remediation
		Asbestos Abatement
		Lead Abatement
		Training
		Other Services (Includes Biohazard Cleanup, Confined Space, Decontamination/Demolition, In-Plant Decommissioning Services, Lab Packs, Remedial Construction, Retrieval & Recovery, Underground Storage Tank Services, and/or Waste Management & Removal).

2. When was this service provided?
Month
Year
Project Manager's Name

3. In thinking about your most recent experience with CES, was the quality of service you received:
		Superior
		Satisfactory
		Acceptable
		Unsatisfactory

4. Please rate the timeliness of our service(s).
		Superior
		Satisfactory
		Acceptable
		Unsatisfactory

5. Please rate how our service(s) met your budgetary requirements.
		Superior
		Satisfactory
		Acceptable
		Unsatisfactory

6. Why did you choose CES?
		Personal Reference (From whom? )
		We have worked with CES in the past.
		Service offering.
		Pricing.
		Industry understanding.
		CES addressed my needs better than the competition.
		Other (please describe):

7. How did you hear about CES?
		Referral
		Web site
		Yellow Pages
		CAMMP Association
		Media
		Other (please describe):

8. Would you be willing to refer CES to your colleagues or other businesses?
		Yes
		Maybe
		No

9. Who do you believe are the top three environmental service companies in your industry?




10. Please provide us with your contact information.
Name
Company
Title
Industry
eMail
Phone

11. Would you like a representative from CES to contact you regarding your response to this survey?
		Yes
		No


Comments

Thank you for taking the time to fill out our online survey. Please click on the submit button below so that we can receive your response.

Gerald J. Marks, President
Custom Environmental Services, Inc.

303 423 9949 Denver
719 598 1557 Colorado Springs

jmarks@customsvcs.com